Stanbic IBTC Bank is a main African banking firm focused on developing markets internationally. It has been a pillar of South Africa’s budgetary framework for a long years (150 yrs), and now traverses 16 nations over the African landmass. 

Stanbic IBTC

Stanbic Bank is a firm adherent to specialized advancement, to enable us to ensure outstanding customer service and leading edge financial solutions. Our developing worldwide achievement mirrors our sense of duty regarding the most recent arrangements, the best individuals, and a remarkably adaptable and dynamic working society. To enable us to drive our prosperity into the future, we are searching for creative people to join our committed group at our workplaces.

The bank is recruiting to fill the position below:

Job Title: Branch Manager 

Job ID: 25063
Location: Jalingo, Taraba
Job Sector: Banking

Job Details

Stanbic Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position.
We place huge value on the talent of our people to drive our continued success, and to support our plans for growth.
We now need a talented and resourceful Branch Manager to help fulfill our business objectives and build customer loyalty.

Job Purpose

Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and auctioned, based on customer needs.
Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountability
Customer Service:

Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
Ensure that the centres strive for continuous service improvement.

Management of Credit and Operational Risk:

Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
Manage assets, e.g cash and cost accountability, with emphasis on the containment of controllable costs.
Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
Ensure irregularities highlighted in routine control reports are attended to.
Co-ordinate the checking of centre tellers/treasury/blank forms.
Complete monthly centre housekeeping checklist.
Report premises/equipment issues to regional operations.
Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
Ensure that levels of authority and limits of access to information/systems are adhered to.
Ensure that all routine controls relating to new business are effectively applied.
Ensure compliance with OHS (Occupational Health and Safety) requirements

Management of Service Improvement:

Manage the customer problem resolution process and ensure the accurate logging of information.
Set and monitor turn-around times for resolving customer queries and complaints.
Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
Ensure that service measurement is maintained and action adverse trends.
Implement service recovery to facilitate customer retention.
Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation
Management of responsive sales and relationship management
Develop sales and relationship management plans to achieve responsive sales targets for the centers.
Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
Drive the lead referral system.
Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
Ensure the territory where the branch is situated has adequate feel of the bank and its products

Increased Cross-selling Ratios:

Effective migration of customers/transactions to more appropriate channels.
Requisite stationery and cash supplies held.
Effective, customer-orientated telephone management.
Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
Staff effectiveness and motivation Positive findings of Inspection Compliance reports

Convene Regular Customer Discussion Forums and action the Results:

Maintain awareness of serious customer complaints and attend to resolution.
Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migrate teller/inquiry transactions are identified and auctioned.
Ensure efficient, customer-orientated telephone procedures.
Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
Ensure BST schedule adherence for all reporting Service Centers

People Management:

Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
Ensure that equity requirements are met and transformation initiatives supported.
Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
Control operational losses and minimize risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
Costs contained within budget.
Availability of ATM and within target, site cleanliness requirements met, minimal vandalism.

Preferred Qualification and Experience:

A Bachelor’s degree in any related field
Minimum 2 years Banking Operations experience
Minimum 6-8 years Retail Banking, Business Development experience
At least one professional qualification, e.g CIBN, ICAN

Knowledge/Technical Skills/Expertise:

Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardized business banking transaction products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioral credit scoring principles and practices, including an understanding of all SME product programs
Thorough knowledge and understanding of market segmentation and management.
Knowledge of Personal and Business Banking products and services.
Knowledge of the country’s Personal and Business Banking Strategy.
Knowledge of sales and marketing theory and principles.
Knowledge of business and financial management principles and practice, including business economics.
Knowledge of risk management and credit principles.
Knowledge of the bank system. Knowledge of branch transaction processes.
Knowledge of distribution channels.
Knowledge of human resources principles.
Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardized business banking transaction products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioral credit scoring principles and practices, including an understanding of all SME product programs.

Application Closing Date
20th July, 2017.

How to Apply:
Interested and qualified candidates should:
Click here to Apply

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